Your request – We’ll respond!

Let's be honest - everyone will at this point expect some grandiose promises of service - often completely out of touch with reality.

Transport damage, delivery not as requested, repairs, etc. All this should never happen – but with several thousand orders per month, glitches will occasionally happen; fortunately, only rarely with us.

With us you won’t waste valuable time in annoying queues. Our competent and experienced team will attend to your needs and will not rest until a quick and satisfactory solution for all parties is found.

Every service case is unique and will receive a "ticket number" to ensure that it cannot go missing and will be monitored without fear or favour, even at times "mercilessly" in the interest of our customers.

We‘re driven by latent self-criticism; we appreciate all external feedback and see ourselves as a constantly learning organisation – even after 30 years down the line. We all know that better is the enemy of good.

The legal framework

This also belongs here – within the scope of the mandatory, we’ve deliberately kept our GTCs and Conditions of Purchase lean and transparent:

General Terms and Conditions
General Conditions of Purchase

Any questions? Simply contact us:

TelePart Distribution GmbH
Zeller Str. 17
73271 Holzmaden

Tel.: +49 7023 7457-1200
Fax.: +49 7023 7457-2200
eMail: service@telepart.com

Available by phone:
Monday – Friday from 8:00 to 18:00 (limited service between 12:00 and 13:00)

Pick-up times:
Monday – Friday from 9:00 to 17:00

Delivery times:
Monday – Friday from 8:00 to 17:00