Regarding returns and guarantee cases / repair

Information regarding returns and guarantee cases / repair

Dear Business Partners,
To ensure the smooth processing of return and repair cases, we ask you to take note of the following:
Please understand that the possibility to return items is limited to those obtained directly from TelePart Distribution GmbH.

Please send returns to:
TelePart Distribution GmbH
Zeller Str. 17
73271 Holzmaden

If you require clarification, please contact:
Service-Hotline: +49 (0) 7023 7457-1204
Email: service@telepart.com

With regard to claims under guarantees and repair processing, the current provisions of the manufacturer’s guarantee apply.

It is necessary to distinguish between the following cases:

1. Repair under guarantee
2. DOA
3. Cancellation of agreement

1. Repair under guarantee

When you purchase your mobile phone, you are normally granted a 24-month manufacturer’s guarantee. This guarantee covers free repair of any faults and the replacement of defective components. Guarantee provisions for accessories may deviate from this.
In all cases, we recommend the processing of claims under guarantee via a service centre authorised by the manufacturer. You and therefore your customer profit from direct and rapid processing.
A service centre authorised for the model concerned and an appropriate form can be found here.

Please remember to enclose the following when submitting the item:

A manufacturer’s guarantee is normally excluded in the case of the following defects:

If repair under guarantee is not possible, you generally receive an offer/quotation for repair, which has to be paid for, from the service centre.
If you prefer us to process the claim, we will take over the coordination with an authorised service centre. Please note that, in this case, the overall processing period may be significantly longer.

2. DOA (dead on arrival)

DOA is defined as a hardware defect on the item being used or installed for the first time. As a rule, the manufacturer only prescribes a very short period for termination (generally 7 days after the date of the end customer receipt). Please note that the following DOA processing does not apply to damage due to improper use or mechanical damage.
To comply with the manufacturers’ DOA regulations by the relevant deadlines, please first send your DOA request to service@telepart.com . An exact description of the fault and the end customer receipt must be enclosed.

Please remember to enclose the following when submitting the item:

DOA - DEADLINES OF MANUFACTURERS

Producer Days after sale Max. talk time in minutes
Alcatel 5 ---
Sony / Ericsson
7 45 m.
LG-Electronic 7 45 m.
Motorola 14 30 m.
Nokia 10 30 m.
Samsung 7 ---
Sagem 14 ---
Vodafone D2
7 ---
T-Mobile 7 except iPhone ---
e-Plus 6 ---
O2 5 15 m. for VDA, leftovers 30 m.
HTC 10 ---
Apple none DOA processing ---
Olympia

3. CANCELLATION

A cancellation of agreement is the withdrawal from or rescission of the purchase agreement for the device concerned. A rescission via the supplier chain is only possible under the following circumstances:

Please first send your cancellation of agreement request to service@telepart.com .

An exact description of the fault, at least two repair reports and the end customer receipt must be enclosed.

Please remember to enclose the following:

Copyright 2013 – TelePart Distribution GmbH
Zeller Str. 17 | 73271 Holzmaden | Tel.: +49 (0) 7023 7457-0 | Fax.: +49 (0) 7023 7457-2222 | eMail: info@telepart.com

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