We will accept and process warranty and defect claims as usual until 31 August 2026, within the scope of our remaining capacity. We therefore ask you to report all open cases to us by this date.
Independently of this: the manufacturer's warranty is unaffected by the closure of TelePart Distribution GmbH and remains fully valid. Claims can be submitted directly to the respective manufacturer or their authorised service partner. Please have your proof of purchase and the device serial number / IMEI available.
We recommend archiving your invoices and delivery notes, as these serve as proof of purchase towards the manufacturer.
Warranty and service cases can be handled through the following service channels:
Note for wholesalers: Wholesalers can register multiple Apple and Samsung devices with W-Support.com GmbH for centralized warranty processing after completing the required registration.
For any questions, please contact us:
service@telepart.com