It is all too often the case that the term 'service' is overused today, if not actually misused. Our outlook in this connection is quite simple and straightforward - the true value of a partnership only really becomes apparent when something goes wrong.
It is all very well to offer products at attractive prices but a real partnership also involves sorting out problems when the unforeseen occurs.
We are always happy to prove what we are capable of and, at the same time, we are grateful for all feedback whenever we don't get things quite right.
We have deliberately formulated our General Terms and Conditions of Purchase as simple as possible – at least far as the law allows us:
Our shipment charges are competitive and we have driven the hardest possible bargains with our consignors:
If you find that your order is damaged on arrival, please proceed as follows as described in our information sheet:
Defective device – what next?
Sometimes it is possible with very little effort to make an apparently defective device fully operational again. So please first check through the following recommended measures before you initiate the return process:
Please note that we reserve the right to refuse acceptance of returns and/or to invoice you for any additional costs if you fail to undertake the measures recommended above before initiating a return.
If, despite this, if becomes necessary for you to return products, you can employ our easy-to-use RMA system:
For more information, please see our information leaflets that will help you with the process:
TelePart Distribution GmbH
Zeller Str. 17
Tel.: +49 (0) 7023 7457-1204
Fax.: +49 (0) 7023 7457-2200
We can be contacted by phone:
Mondays to Fridays from 8 am to 6 pm ( limited accessibility from noon to 1 pm )
Mondays to Fridays from 9 am to 5 pm
Mondays to Fridays from 8 am to 5 pm