For over a quarter of a century, our business and our passion has been the wholesale distribution of mobile phones, smartphones and tablets. Around 75 competent employees and managers ensure an assortment of the very latest products at the very best prices. Every year, from our headquarters in Holzmaden (near Stuttgart), we ship up to 4 million devices to over 2,500 satisfied resellers in more than 50 countries all over the world.

Our service concept

It is all too often the case that the term 'service' is overused today, if not actually misused. Our outlook in this connection is quite simple and straightforward - the true value of a partnership only really becomes apparent when something goes wrong.

It is all very well to offer products at attractive prices but a real partnership also involves sorting out problems when the unforeseen occurs.

We are always happy to prove what we are capable of and, at the same time, we are grateful for all feedback whenever we don't get things quite right.


The legal aspects

We have deliberately formulated our General Terms and Conditions of Purchase as simple as possible – at least far as the law allows us:

Terms of Delivery
Terms of Purchase

Our shipment charges are competitive and we have driven the hardest possible bargains with our consignors:

UPS dispatch charges 
DPD dispatch charges 

After a sale

If you find that your order is damaged on arrival, please proceed as follows as described in our information sheet:

Repair Processing Information 

Defective device – what next?
Sometimes it is possible with very little effort to make an apparently defective device fully operational again. So please first check through the following recommended measures before you initiate the return process:

Brief checklist to fault diagnosis (first aid)

Please note that we reserve the right to refuse acceptance of returns and/or to invoice you for any additional costs if you fail to undertake the measures recommended above before initiating a return.

If, despite this, if becomes necessary for you to return products, you can employ our easy-to-use RMA system:

For more information, please see our information leaflets that will help you with the process:

Claims Processing Informations 

RMA-requirements (instructions to ensure a smooth RMA process)

Any questions? Please don´t hestitate to contact us:

TelePart Distribution GmbH
Zeller Str. 17
73271 Holzmaden

Tel.: +49 (0) 7023 7457-1204
Fax.: +49 (0) 7023 7457-2200
eMail: MAIL

We can be contacted by phone:
Mondays to Fridays from 8 am to 6 pm  ( limited accessibility from noon to 1 pm )

Collection times:
Mondays to Fridays from 9 am to 5 pm

Delivery times:
Mondays to Fridays from 8 am to 5 pm

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